Standard Policy for Guest Cancellations, Refunds & Final Payment

Learn about our standard cancellation policy and refund schedule

In the case that you need to cancel your cruise vacation, you may be charged a fee based on the standard Princess Cruises cancellation policy. The amount will depend on the length of your itinerary and how far in advance of your departure date that you cancel. Use the charts below to determine your refund.

If you’ve already purchased Princess Vacation Protection, your refunds for covered cancellation reasons will continue to be governed by Princess Vacation Protection. Please review the plan coverage, conditions and exclusions for full details. We highly recommend that guests purchase Princess Vacation Protection – not only does it provide some peace of mind for unexpected cancellations, it also offers partial reimbursements for trip delays or interruptions, lost or damaged baggage and medical coverage.

†Princess Vacation Protection is available to residents of the U.S. and Canada (except New York, British Columbia, Quebec and Puerto Rico). Guests in other regions may have alternative coverage options and can refer to our FAQs for additional information.

Refund Schedules & Final Payment Due Date

For booked guests, please review your booking confirmation email which contains the cancellation schedule and final payment terms that apply to you. For full details and booking conditions, please also refer to the passage contract.

Since a cancellation by you likely means a diminished opportunity to sell space on other cruises/cruisetours, the cancellation fees in the schedules below apply regardless of whether Your space is resold. You hereby agree that losses sustained by us in the event of Your cancellation would be very difficult or impossible to quantify, and that the fees set forth in our cancellation policy represent a fair and reasonable assessment as liquidated damages. The amount of cancellation fee varies based on length of sailing for cruise/cruisetour and timing of cancellation for cruise/cruisetour and Cruise Plus package, as illustrated in the schedules below.

Sailings 5 days or less
Final Payment is due 75 days prior to departure

Days prior to Cruise or Land Package Departure Item(s) Assessed Cancellation Fee
75 days or more None None
45 to 74 days Cruise fare Deposit^ Amount
29 to 44 days All Items 50% of Total Charges
15 to 28 days All Items 75% of Total Charges
within 14 days All Items 100% of Total Charges

Sailings 6 to 24 days (including World Cruise Segments)
Final Payment is due 90 days prior to departure

Days prior to Cruise or Land Package Departure Item(s)* Assessed Cancellation Fee
90 days or more None None
57 to 89 days Cruise fare Deposit^ Amount
29 to 56 days All Items 50% of Total Charges
28-15 days All Items 75% of Total Charges
14 days or less All Items 100% of Total Charges

*Items: Cruise, Cruisetour, Cruise Plus Package, pre-purchased gift(s)/special services.

^For those passengers booking a reduced deposit promotion, the initial cancellation fee amount will not exceed the deposit required/paid.

Sailings 25 days or more (including Full World Cruise & World Cruise Segments)
Final Payment is due 120 days prior to departure

Days prior to Cruise or Land Package Departure Item(s)* Assessed Cancellation Fee
120 days or more None None
90 to 119 days Cruise fare Deposit^ Amount
64 to 89 days All Items 50% of Total Charges
43 to 63 days All Items 75% of Total Charges
42 days or less All Items 100% of Total Charges

*Items: Cruise, Cruisetour, Cruise Plus Package, pre-purchased gift(s)/special services.

^For those passengers booking a reduced deposit promotion, the initial cancellation fee amount will not exceed the deposit required/paid.

All Pre- and Post-Cruise Hotel Packages (all cruise lengths)

Days prior to Holiday Departure^ Cancellation Fee
57 days or more No cancellation Fee
56-29 days 50% of Total Charges
28-15 days 75% of Total Charges
within 15 days 100% of Total Charges

^Holiday Departure is the earlier of the cruise, cruisetour or hotel package start date.

CANCELLATION POLICY EXCEPTION(S):
A. If You have purchased a specially priced promotion where the deposit is 100% non-refundable from the point of payment, You are not entitled to any refund, payment, compensation or credit whatsoever of Your deposit under any circumstance if you cancel Your booking.

B. If you have purchased a specially priced promotion that is 100% non-refundable from the point of payment, You are not entitled to any refund, payment, compensation or credit whatsoever of Your Cruise or Cruisetour fare if You cancel Your booking.

Shore Excursion Cancellation Policy: For complete details on the terms and conditions governing Shore Excursions, please review Carrier’s Excursion Terms & Conditions.

Cruise Cancellations & Refunds FAQs

  1. How do I cancel?
    For bookings made directly with Princess Cruises, please visit the Customer Support and Information page. For all other bookings, please contact your travel advisor.

  2. How much will I be refunded?
    If you cancel, your refund amount will depend on the length of your itinerary and how far in advance of your departure date that you cancel. Please view the charts above to determine your refund eligibility.

  3. What is the time window for cancelling?
    While you can cancel your cruise at any time, your refund amount will depend on the length of your itinerary and how far in advance of your departure date that you cancel. Please view the charts above to determine your refund eligibility.

  4. When will I receive my refund if I cancel?
    We want you to know that we hear you and understand your frustration with the time it is taking to receive your refund. We are now refunding millions of dollars per week and are actively working through our back log. Our reservation and payment systems were not designed to handle this volume of refunds in a short period of time, and it is taking longer than we wanted. As we respect our guest’s money and time, we have increased the number of team members supporting this enormous effort and have made modifications to our systems. Thank you for your patience in these extraordinary circumstances. The latest updates regarding refunds can be viewed on our Notices & Advisories page.

  5. Am I eligible for cruise credit if I cancel?
    The standard Princess cancellation policy does not grant cruise credit, but residents of the U.S. and Canada (excluding New York, British ColumbiaPuerto Rico and Quebec) may be eligible with Princess Vacation Protection.

  6. How do I purchase cruise vacation protection if I may need to cancel?
    We highly recommend that you purchase vacation protection to offer some peace of mind and help you make the most of your trip. Princess Vacation Protection is available only to residents of the U.S. and Canada (not including New York, Puerto Rico and Quebec). It can be purchased at the time of booking or up until the final payment by visiting Cruise Personalizer. You can also call your travel advisor or visit the Customer Support and Information page. You are considered enrolled as soon as the cost plan has been paid. Please review the terms, conditions and exclusions of the plan by visiting our Princess Vacation Protection page and clicking on your state-specific plan documentation. Unsure if cruise insurance is worth it? Read about the benefits of Princess Vacation Protection.

    Guests in other regions may have alternative coverage options and they should refer to our FAQs for additional information.

  7. What will be refunded if I cancel?
    If you’ve pre-paid for shore excursions or onboard purchases, you will receive a full refund. The Princess Cruises refund policy states that you will also receive money back on taxes, fees, port expenses, transfers and surcharges. You may also receive a refund for part of your cruise fare depending on the length of your itinerary and how far in advance of your departure date that you cancel. Read our Passage Contract to learn more about refunds.

  8. Exceptions
    If you cancel, you will not receive a refund or cruise credit for the deposit or fare or your cruise/cruisetour if you have purchased a specially priced promotion where the deposit or fare is 100% non-refundable. To learn more about Princess cancellation policy exceptions, please read the Passage Contract.

  9. What is Princess cancels my cruise and I do not accept an alternate cruise or if Princess delays my cruise for more than 3 calendar days and I choose not to travel on a delayed cruise?
    Details are contained in our Nonperformance of Cruise: Refund Policy and Instructions.

You May Also Like

Cruise with Confidence

More Flexibility & Options

Learn all about our flexible booking options and sailing with peace of mind.

Learn more

Find Cruises & Cruisetours

We make it easy for you to choose a cruise. Decide where to go, when, how long, everything—the choice is yours!

Learn more

The Onboard Experience

Hot spots and cool escapes, blissful pursuits and play days—come see what’s aboard a Princess® ship.

Learn More
Powered by Translations.com GlobalLink OneLink SoftwarePowered By OneLink